innogy eMobility Solutions GmbH is responsible for the www.innogy-emobility.com website.
innogy eMobility Solutions GmbH
Registered Seat: Dortmund
Registered with the Commercial Register of the Local Court Dortmund
Registration No. HRB 30359
VAT Id. DE320572383
Telephone: +49 0800 88 88 862
Stefan von Dobschütz
Consumer dispute resolution
The Consumer Service of the Bundesnetzagentur (German Federal Network Agency) provides information about the relevant laws, your rights as a residential customer and the process for settling electricity disputes. It can be reached via the following contact details:
Bundenetzagentur für Elektrizität, Gas, Telekommunikation, Post, Eisenbahnen
(German Federal Network Agency for Electricity, Gas, Telecommunications, Post and Rail)
OP O Box 8001, 53105 Bonn
Mon-Fri from 9 am to 3 pm,
Telephone: 030-22480-500 (nationwide phone information service),
Residential customers wanting to settle an energy dispute may apply to the dispute resolution office, Schlichtungsstelle Energie e.V. for a formal dispute resolution process. To be eligible for such a process, customers must first have phoned our innogy eMobility Solutions GmbH customer service team and been unable to resolve the matter to the mutual satisfaction of both parties. innogy eMobility Solutions GmbH is then obliged to take part in such an officially sanctioned mediation process.
Schlichtungsstelle Energie e.V.,
Friedrichstraße 133, 10117 Berlin,
The EU Commission has set up a website for out of court online dispute resolution (ODR). The ODR website is dedicated to helping consumers and traders resolve disputes arising from online purchases out of court. The ODR website can be accessed via the following link:
innogy eMobility Solutions GmbH is currently not involved in any other consumer dispute resolution processes.